A simple, three-word phrase can either make or break your reputation with customers. Are you using the right one?
Today, my list of 10 lessons in customer-centric development goes all the way to 11!
In just about every position I’ve had, the first rule taught during the on-boarding process is that “it’s not my job” is a forbidden phrase. If a customer asks you for something outside of your job description, your responsibility is to pass along that request to whomever is responsible.
As a business professional, you’re often on-stage more than you know.
We’ve all done it. A client has asked how much more work is left on the project and, with excitement, we’ve exclaimed “I’m 90% of the way there!”
At the end of the day, clients care how much a project will cost and when it will be done. They don’t care how many hours you expect to work on the project.